Social Media

Web 2.0? Web Squared? You have questions. We have answers. We’ll help you filter the noise to develop a technology driven strategy that helps you reach and convert your customers online. Our Social Media strategy leverages Facebook, Twitter, hashtags, wikis, blogs, location sensors (GPS), iPhone apps, customer reviews, information shadows into an platform tightly integrated with your web strategy.

If you haven’t spun up a social media program, we can help. If you already have a social media program, but aren’t getting the lift you know you should be getting, we can help.

We find companies all make pretty common mistakes. Here’s where we start when helping you find more customers online.

1. If a company is only talking about their products in blogs and tweets, their comments are falling on dead ears.
2. If a company isn’t listening to its customers in their blog comments, reviews, tweets, wiki posts, they’re still only listening to the sound of their own voice.
3. If a company’s web site is pretty much an online brochure, they’re missing a chance to interact with their customers.
4. If a company thinks that censoring social media will help make social media work, then it’s only a matter of time before the Streisand effect bites them in the :-)
5. This is really Branding 101 but it’s even more important now. Customers are at the core of any brand. What does Southwest Airlines do really well? They listen to their customers.

Wherever you are in your social media journey, we’ll help you navigate. Our very clever team stays up late at night learning about what works, studying brands that make social media work. And brands that don’t. We’ll bring our knowledge and instincts to help you understand what your customers are saying and why. We’ll help you help your customers make your brand stronger, beat the competition and, yup, you guessed it, drive revenue.

You have the brand and the products. We know how to convert them to revenue via Social Media. Add in Web Strategy, Design & Development, and you can be sure your customers will want to do business with you.